Can I write off a CRM platform?

The cost of a CRM (Customer Relationship Management) platform is deductible as a business expense if it is ordinary and necessary for your business. This means the CRM must be used to manage customer relationships, track sales, and enhance business operations. However, if the CRM is used for personal purposes, the expense is not deductible. For example, a small business using a CRM to manage client interactions and sales pipelines can deduct the cost as a business expense.